Toolbox does not open up on left side upon pressing "insert item" button.

I am a new customer and I am working along with the training video A101. I clicked on the Insert Item button as directed by the lady at 15:58. Nothing happens. The toolbox that is supposed to open on the left side does not open. If anyone knows what to do, please let me know. I am trying to create a template.


  • Hi Dan,

    Thank you for posting your question here. A couple questions first:

    - Are you using Internet Explorer? Currently IE is the only browser that will enable you to be in design mode.
    - Is your user account assigned to have administrative rights? That will enable you to configure.

    If your answer is Yes to both of these questions and the toolbox is still not opening for you. Can you kindly please provide me your website's URL?

    Thank you,
  • Hi Dan,

    I hope you had a wonderful Thanksgiving! I wanted to follow up and see how your training has been. Are you able to view and use the Insert Item toolbox now?
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